Refund & Return Policy

1. Policy overview

This Refund & Return Policy applies to eligible purchases made through pksafety.in and supplied by PK Safety Services. For business, bulk, tender, customised or purchase-order transactions, any written quotation, invoice, contract or purchase-order terms will also apply.

2. When a return may be accepted

A return request may be approved when it is reported within 24 hours of delivery and our review confirms one of the following conditions:

Approval is subject to the evidence provided and physical inspection of the returned product. Manufacturer confirmation may be required for a technical or manufacturing-defect claim.

3. Returns we do not accept

A product cannot be returned merely because the customer changes their mind, no longer needs it, or ordered the wrong product. Returns are not accepted when:

• The correct product was supplied according to the confirmed order.
• The customer selected an incorrect size, model, specification, colour or quantity.
• The product has been used, installed, altered, repaired, washed or damaged after delivery.
• Parts, accessories, manuals, labels, seals or original packaging are missing.
• Damage results from misuse, poor storage, normal wear or failure to follow instructions.
• A sealed hygiene-sensitive or consumable safety product has been opened, unless an eligible wrong-product, damage or defect claim is approved.
• The item is customised, logo-printed, made to order, specially procured or sold on clearance, unless it qualifies because it was wrong, damaged or defective.
• The product is sent back without written return authorisation from PK Safety Services.

4. How to request a return

Follow these steps so we can review the request without delay:

5. Return shipping and packaging

• For an approved claim involving a wrong, damaged or defective product, PK Safety Services will confirm whether collection will be arranged or an approved return shipping method should be used.
• Only reasonable, pre-approved reverse-shipping charges are eligible for reimbursement. Unauthorised or premium shipping costs will not be reimbursed.
• The customer must pack the product securely. Any additional damage caused by inadequate return packaging may affect approval.
• Keep the courier receipt and tracking details until the claim is completed.

6. Inspection, replacement and refund

Inspection

We inspect the returned product after it reaches PK Safety Services. If the item and reported issue meet this policy, the return will be approved. If the inspection shows that the product is not eligible, we will explain the reason and may send the product back at the customer's cost.

Your choice: replacement or refund

After an eligible return is received and approved, the customer may choose either a replacement or a refund. Replacements are subject to stock availability. If the selected replacement is unavailable, a refund will be offered.

Refund timing and method

• No refund will be issued before the returned product is received and inspected.
• Approved refunds are normally initiated within 7 business days after inspection approval.
• Refunds are made to the original payment method wherever possible.
• For COD or methods that cannot be reversed, verified bank details may be requested.
• Your bank or payment provider may require additional time to credit the amount.
• An approved refund includes the amount paid for the accepted product and applicable taxes. Original standard delivery charges are considered when the complete shipment is affected by an accepted reason; premium or optional charges are not refundable unless required by applicable law.

7. Damaged deliveries

If the parcel appears torn, crushed, wet, opened or otherwise damaged, photograph or record the outer packaging before opening it. Where possible, note the damage with the courier representative. Keep the product and all packaging unused until we provide instructions.

Damage caused after delivery, during installation, by misuse or by unsuitable storage is not considered transit damage or a manufacturing defect.

8. Manufacturer warranties and statutory rights

A manufacturing issue reported outside the 24-hour return-request period may be handled under the manufacturer's written warranty, where available. Warranty approval, repair or replacement remains subject to the relevant manufacturer's conditions.

Nothing in this policy excludes or limits any right or remedy that cannot legally be excluded under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law. Where mandatory law conflicts with this policy, the mandatory law will prevail.

9. Order cancellation

Contact us immediately if you need to request cancellation. A cancellation is not guaranteed once sourcing, customisation, packing or dispatch has started. Customised, logo-printed, made-to-order, bulk or specially procured products cannot be cancelled once processing has begun unless PK Safety Services agrees in writing.

Once an order is dispatched, it cannot be cancelled as an undelivered order. Any eligible issue after delivery will be handled under this Refund & Return Policy.

10. Frequently asked questions